Privacy policy 

Effective Date: 8 November 2024

1. Introduction

Pinstripe.ai Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our web tools and services ("Services").

2. Data Controller

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is:

Pinstripe.ai Ltd
14840925
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: [email protected]

3. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information:

    • Name: To personalize your experience and address communications.

    • Email Address: To communicate updates, respond to inquiries, and send service-related information.

No additional personal or sensitive data is collected without your explicit consent.

4. How We Use Your Information

Your personal data is used for the following purposes:

  • Service Delivery: To provide, maintain, and improve our Services.

  • Communication: To send important notices, such as changes to our terms, conditions, and policies.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing (With Consent): To send newsletters, promotions, or other information that may be of interest.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: You have given clear consent for us to process your personal data for specific purposes.

  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our Services), provided it does not override your rights and freedoms.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Services (e.g., hosting providers, email delivery services) under strict confidentiality agreements.

  • Legal Obligations: When disclosure is necessary to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Pinstripe.ai Ltd, our users, or others.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK or the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses: Agreements ensuring that recipients protect personal data according to UK GDPR standards.

  • Adequacy Decisions: Transfers to countries deemed by the UK to provide adequate data protection laws.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once data is no longer needed, we securely erase or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: Data encryption during transmission and storage.

  • Access Controls: Restricted access to personal data to authorized personnel only.

  • Regular Audits: Security assessments and audits of our systems and practices.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request confirmation of whether we process your personal data and access a copy of it.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Request limiting the processing of your personal data in specific situations.

  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

  • Rights Related to Automated Decision-Making: Right not to be subject to decisions based solely on automated processing, including profiling.

To exercise any of these rights, please contact us at [[email protected]]. We may need to verify your identity before fulfilling your request.

11. Cookies and Tracking Technologies

Our Services may use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

12. Third-Party Links

Our Services may contain links to third-party websites or services not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies before providing any personal data.

13. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top. We recommend reviewing this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pinstripe.ai Ltd
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
[email protected]

16. Complaints

If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):